How do I contact Author Support
Our author support team remains contactable via the customer services contact form or via the email address authors receive when their paper is accepted for publication. The team are responding to all authors on the same or next working day as usual. Telephone support is currently limited so please contact us by email or the form in the first instance: our automated response confirming receipt of your email will provide details of how to contact us by phone if required.
Are typesetting services disrupted?
Our production suppliers have transitioned to remote working. The major challenges at this stage are to local connectivity and bandwidth pressure on supplier networks, along with potential impacts on staffing due to illness. We have experienced some reduction in productivity and turnaround times are therefore slightly slower than normal. Rest assured that we will continue to prioritise articles relating to COVID-19. Please bear with us during this period of disruption.
How do I obtain a printed copy of the issue in which my article appears?
All corresponding authors will be provided with a free access link to their article upon publication. The link will be sent via email to the article's corresponding author who is free to share the link with any co-authors. Please see OUP's Author Self-Archiving policy for more information regarding how this link may be publicly shared depending on the type of license under which the article has published. For journals with a print component, all authors have the option to purchase up to 10 print copies of the issue in which their article appears at a 50% discount. Orders should be placed using the author discount request form. Orders must be made within 12 months of the online article publication date.
What is your policy on freeing up content?
In light of the growing disruption resulting from coronavirus, OUP is making related articles from leading journals and online resources freely accessible. OUP is a signatory on the Wellcome Trust statement, pledging to share research findings and data rapidly and openly. Working in partnership with the White House Office of Science and Technology Policy and the US National Library of Medicine, the Wellcome Trust has also coordinated an additional statement, signed by OUP, which pledges that all research will be made available in PubMed Central (PMC) and other public repositories. View OUP's COVID-19 (coronavirus) Information hub.
Our journals uses a Virtual Editorial Office – are you expecting any service disruption?
All freelancers are available and able to work from home, but we are monitoring the situation closely, as we can anticipate childcare responsibilities and ill health may affect some. The OUP team is ready to quickly reallocate freelance work as needed but flag that swapping personnel may have a short-term impact on speed. If there are processes / checks you can consider dropping in the short term, please do let OUP know by contacting your normal production email address.